Guarantee and Refunds
1. How do I get a refund?
The box needs to be returned to sender. You can contact customer service directly at 1-855-662-7299 or customerservice@crazycups.com with any questions.
2. What if I'm not happy with my order?
We'll do what we can to make sure you are 100% satisfied. You can contact customer service directly at 1-855-662-7299 or customerservice@crazycups.com.
3. I ordered the wrong product. How can I exchange an item I purchased?
The box needs to be returned to sender. You can contact customer service directly at 1-855-662-7299 or customerservice@crazycups.com.
4. What if I don't like the flavor or it tastes off to me?
Please contact customer service directly at 1-855-662-7299 or customerservice@crazycups.com and we will do what we can to make sure you're satisfied.
Login & Password
1. How do I login?
On the top right of our website, click the little person icon next to the shopping cart to either log in or create a new account.
2. Do I have to create an account to buy?
You can either check out as as guest, or create an account. There are many benefits if you have an account.
By creating an account, you can check out faster, view your order history, create a subscription, earn and redeem rewards points for free beverages, track new orders, save items to your Wish List, refer a friend, get $10, and track new orders.
3. How do I create an account?
Go to: http://www.crazycups.com/login to create your account.
Orders
1. Help! I need coffee ASAP, but I’m having trouble completing my order.
Chat us if we’re online, and we will guide you to coffee goodness. Otherwise, please contact Customer Service directly at 1-855-662-7299 or customerservice@crazycups.com, or fill out the form on our contact page and we’ll get back to you as soon as we can.
2. How do I track my order?
You can track your order with your order number and email address that you placed the order with here: https://crazycups.com/track
3. How long does it take to get my order?
Due to supply chain issues and global shipping delays, it takes regular one-time orders up to 7 business days to receive your order, but it usually takes 3-5. Frequent Flavor Subscribers get prioritized shipping over regular orders.
You can track your order now with your order number and email address that you placed the order with here: https://crazycups.com/track
Shipping
1. How do I get free shipping?
All orders must be $35 or more to qualify for free shipping. Free shipping is only available for the Contiguous 48 US states.
2. How long does it take for my order to ship out?
Orders usually ship the following business day. Certain items may take a little bit longer (there will be a message on these product's pages).
3. How can I get my order faster?
By subscribing to a Frequent Flavor Subscription Box, your subscription box will be prioritized over regular one-time orders AND you get to pick out the day of the month that you want your order processed.
You can track your order now with your order number and email address that you placed the order with here: https://crazycups.com/track
Subscriptions (Frequent Flavor Club)
1. What is the Frequent Flavor Subscriber Club?
We realize that some of our best customers want to have the possible deal and not run out of their favorite flavors, which is why we have created the Frequent Flavor Club for our subscribers. We will be adding exciting new perks for our Frequent Flavor Subscribers, such as early access to flash sales, special subscriber-only offers and promotions, and fun surprises in the box like samples when you least expect it.
2. What if I have too much coffee? How do I change my subscriptions?
You have the option to skip your next shipment, up to 6 months out using our customer portal. You can also edit the products you are ordering to swap them out for something different, or you can cancel the items you have too many of. It’s very easy to add and remove products from your monthly subscription here in the My Subscriptions section of your account. (Must be logged in.)
3. Will I receive the lowest prices for products with a subscription?
Subscription customers receive our guaranteed lowest online prices on items eligible for subscriptions. If an item is on sale at the time of your scheduled delivery, those savings, if applicable or available, will automatically be applied toward your order. Subscription orders are also given top priority, and they are fulfilled and shipped out prior to regular non-subscription orders.
Due to the nature of how subscriptions work, limited-time or seasonal promotional offers may not apply to subscriptions orders. There may be some occasional exceptions to this policy. Always check the Terms of the offer on the website or contact Customer Service if you have questions.
4. What are the customer reward points I can receive with subscriptions?
You will accumulate points ongoing for your subscription items based on the amount of your recurring subscription order. For example, 500 points = $5.00.
5. What are the details of free shipping for Frequent Flavor Subscribers?
We offer free standard ground shipping for orders greater than $35 to Frequent Flavor Subscribers orders that are delivered to the contiguous U.S receive. Free shipping does not include expedited shipping methods. Your Subscription order must be a minimum $35.
6. Can I use promo codes on my subscription order?
You are able to use a one-time promo code on your very first subscription order. That coupon cannot be used on future, recurring orders (but you will still get your 20% off all recurring subscription orders). You can still use promo codes for single purchases and new subscription items without affecting your current subscriptions.
7. Do I get more rewards with subscriptions?
All orders get the same value of rewards points based on the dollar amount of their order, but while on subscription you will accumulate rewards points monthly instead of just one time. Use these rewards same as cash on future purchases.
8. Are Subscriptions Convenient?
Absolutely! Don’t run out of your favorite flavor and be stuck with no morning beverage brewing. Skip calling on the phone each month to re-order. Just select the products you want and get them at the same time each month, or every 2 or 3 months! You can choose any date that is convenient for you, and can change the date at any time (but at least 24 hours before it’s scheduled to be processed).
9. Are Subscriptions flexible?
Yes! You can change your products, add new products, update the order date, skip a delivery (or 2 or 3), change the delivery month, at your convenience, or cancel at any time.
10. Are Subscriptions easy to set up?
If you need to add or remove products to your Frequent Flavor Club subscription, just log into your personal account online -- it literally takes less than 5 minutes!
11. If I have a monthly Frequent Flavor Subscription and I place a one-time order today, will my subscription still run?
Yes, it will still run. It will no longer be overridden by any other order you place during that same month. If you do NOT want your subscription to run for the current month, you need to go in and skip it, or reschedule it for a different month.
Coupons & Promo Codes
1. Can I combine promo codes in general?
No, you can only use one promo code at a time for your purchase. You can combine your store credit with a promo code. You can also use a promo code on a new subscription (which gives you additional savings off the 20% subscription savings).
2. How do I get the best Crazy Cups deals?
We send out email offers, as well as texts to our mobile customers with early access to all our best special offers and flash sales! Sign up for our email and mobile offers on our home page popup to get 10% OFF your purchase. Don't forget to Subscribe to Save 20% with our Frequent Flavor Box! Learn more.
Rewards & Referrals
1. How do I join your rewards program?
You are automatically entered into our rewards program when you make your first purchase. You are given 500 points upon joining, which is valued at $5.00.
2. How many Rewards Points do I have?
You can view your Rewards Points in your account when you are logged in. https://crazycups.com/rewards/
3. How do I apply my Rewards Points to my order?
At checkout in the Order Summary box on the right, you can see how many rewards points you currently have in your account. Move the slider to select the amount of points you would like to apply to your order and then click Apply. It's as easy as that!
Coffees & Flavors
1. Where do you get your coffee beans for Crazy Cups coffees?
We source only the best, specialty grade, high-grown Arabica coffees from prime locations around the world, including South America, Central America, Africa, and Asia.
2. How many ounces do I brew my pod with?
Crazy Cups pods can brew with 6 ounces if you want a strong cup, or 8 ounces if you want a less strong cup. Iced coffee should be brewed over ice at 4 ounces.
3. I can’t find my favorite flavor in ground coffee. What can I do?
You can request a ground flavor by emailing coffeeconceirge@crazycups.com. In the meantime, you can peel back the lid from all of our products to brew it as ground coffee.
4. How can I suggest new flavors?
You can send your ideas and requests for new flavors to coffeeconcierge@crazycups.com.
Decaf
1. What method is used to make your decaf coffees?
The beans are first steamed or soaked in water. A decaffeinating agent is then mixed directly with the beans to remove their caffeine. Finally, the beans are steamed and dried to remove the decaffeinating agent, leaving you with a deliciously flavorful brew that won't keep you up at night.
2. Are decaffeinated coffees completely caffeine free?
As with any decaffeinated product, there are still trace amounts of caffeine that remain after the decaffeination process. Our Crazy Cups decaf coffees contain less than 5mg of caffeine.
3. What about caffeine in your teas?
While our decaf teas have small amounts of caffeine, our caffeine free herbal teas contain zero caffeine.
4. How can I request more decaf flavors?
You can send your ideas and requests for new flavors to coffeeconciege@crazycups.com.
Nutrition and Ingredients
1. How much caffeine is there in your non-decaf coffees?
Our Crazy Cups brand non-decaf coffees contain 110mg of caffeine.
2. Are there calories in Crazy Cups?
There are no calories in Crazy Cups coffees.
3. What are the ingredients in the Crazy Cups products?
Our main ingredients are coffee, natural flavors, and flavors agents. See nutritional information here: https://crazycups.com/crazy-cups-coffee-nutrition-facts
4. Are there additives, allergens, sweeteners, etc. in Crazy Cups?
Crazy Cups coffees and decaf flavored coffees do not contain any sweeteners, sugars, or sweetening agents. Our nut flavored coffees are not made with real nuts. Our products are produced in facilities that have no contact with nuts or allergens. Some of our teas, shakes, and hot chocolates do contain additional ingredients for flavors. Our chai and matcha tea lattes, our shakes, and hot chocolates contain sucralose. Our Total Indulgence cappuccino mixes contain pure cane sugar, dairy, and non-dairy creamer. Please check the Quick Facts on the product page for the product you want more information about.
5. Where is your nutritional information?
Please see our nutritional information here: https://crazycups.com/crazy-cups-coffee-nutrition-facts
6. Is there dairy in Crazy Cups?
Crazy Cups coffee products do not contain dairy. Our Crazy Cups chai and matcha teas, hot chocolates, and vanilla shakes contain non-dairy creamer. Our Total Indulgence cappuccino mixes contain both dairy and non-dairy creamer.
7. Are the nut flavors made with real nuts?
Our nut flavored coffees are not made with real nuts.
8. Is there sugar or artificial sweeteners in Crazy Cups coffee?
Crazy Cups coffees contain no calories, no sugar, and no artificial sweeteners. Some of our teas, shakes, and hot chocolates contain additional flavors. Our chai and matcha tea lattes, our shakes, and hot chocolates contain sucralose. Our Total Indulgence cappuccino mixes contain pure cane sugar, dairy, and non-dairy creamer. Please check the Quick Facts on the product page for the product you want more information about.
9. How long is my coffee good for? When does it expire?
Our products are fresh for 3-6 months past the suggested sell-by date on the box. If you have concerns about the quality of your purchase, contact Customer Service directly at 1-855-662-7299 or customerservice@crazycups.com, or fill out the form on our contact page and we’ll get back to you as soon as we can.
10. Are your products Kosher?
All Crazy Cups products are Kosher. You can review the Kosher certification for each product individually on the Quick Facts of the product page
11. Do you carry organic coffees?
Our EkoCups brand is our premium organic coffee brand. The decaf version is made with a Swiss water process.
12. How much caffeine is there in your Cappuccinos?
Our cappuccinos contain between 25mg -35mg of caffeine per cup
Recipes
1. Where can I find Crazy Cups coffee recipes?
We have a blog full of amazing coffee recipes here
2. How can I submit a recipe to crazy cups?
You can send us your recipes for us to try and consider for our blog and YouTube channel at customerservice@crazycups.com.
You can also post your Crazy Cups recipe video on YouTube, Instagram, and TikTok, tag us, and share it with us on social media.
Find our social media links at the bottom footer of our website:
Influencers
1. How can I become an influencer or brand ambassador?
Please contact Customer Service directly at customerservice@crazycups.com and provide your social media handles.
1. How do I sign up for emails and/or mobile alerts?
You can sign up for emails and/or mobile alerts at the bottom left corner of our site! Just scroll to the bottom of the page you’re on and look for "JOIN OUR CRAZY FAMILY" on the left. Enter your information, hit sign up, and you’re all set!
