Terms of service
Return Policy - Satisfaction Guarantee
At Crazy Cups, we're all about two things: crazy-good coffee and making sure you’re over-the-moon happy with every sip! If your order doesn’t hit the spot, let us know within 30 days of delivery date. Our Coffee Concierge team will perk things up with an exchange or return—whatever brews your happiness!
Got questions? Our super-friendly Customer Service team is here Monday through Friday, 9 AM – 5 PM PST. Give us a buzz at (855) 662-7299 or drop us an email at support@crazycups.com. We're here to make your day a little crazier (in a good way)!
Shipping
Get your fix with FREE shipping on all orders of $35 or more within the continental U.S.! For orders under $35, no worries—just a flat $4.99 shipping fee. Need your Crazy Cups pronto? We’ve got expedited shipping options available at checkout to get your coffee cravings satisfied even faster!
End Users Only
Crazy Cups sells and ships products to end-user customers only. You may not purchase products on our website for resale, and we reserve the right to refuse or cancel your order if we suspect that you are doing so.
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Mobile Message Service Terms and Conditions
Last updated: 9/16/2021
The Crazy Cups mobile message service (the "Service") is operated by Crazy Cups (“Crazy Cups”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you opt into Marketing messages, you will receive marketing and promotional messages including cart reminders. If you opt into Updates messages, you will receive order updates, account alerts, and other account related information. Both services will be sent from Crazy Cups mobile message service via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Text the single keyword command STOP to cancel at any time. You'll receive a one-time opt-out confirmation text message. If you have subscribed to other Crazy Cups mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP or email info@crazycups.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.