1. What kind of sweetener do you use and how Much Sugar is there in your delicious coffees?
While our Crazy Cups regular and decaf flavored coffees are totally sweet, they do not contain any sugar or sweetening agents.
2. Where can I find the nutrition facts for all of your delightful brews?
The Regular and Decaf coffees do not display nutrition info, since they would be super boring. Nutrition facts for our Premium Hot Chocolates and Crazy Lattes appear on the box, as well as the product page on the website.
3. Are Crazy Cups compatible with those fancy shmancy Keurig K Cups 2.0 Brewers?
All off our Crazy Cups brand cups are compatible with the 2.0 system
4. Now that I've placed an order, how long until my coffee (or cider/hot chocolate) appears at my doorstep?
Shipping, unless specified as expedited, typically takes between 5-7 business days
5. I earned some rewards by being awesome, but I can't seem to get my coupon code...what do I do?
Contact our customer service department by chatting us from the site, emailing firstname.lastname@example.org or filling out the form on our contact page. Our team is ready to help!
6. Help - I need coffee asap but I'm having trouble completing my order!
Chat us if we’re online, and we will guide you to coffee goodness, Otherwise, please email email@example.com or fill out the form on our contact page and we’ll get back to you as soon as we can.
7. I have a Groupon to use but, err...how do I redeem it?
Please follow these steps:
Visit www.crazycups.com and type in the word "Groupon" in our search bar. 3 items will show up, so pick the pack you purchased on Groupon and add it to your cart. Go to checkout, then copy and paste the voucher code that Groupon sent you into the coupon code field in your cart and click to apply. You should be good to go! If you have any issues using your coupon code, email firstname.lastname@example.org and we will be happy to help.
8. Why does shipping to Canada cost so much more than the US?
Shipping to Canada involves customs and broker fees. Not our idea, but that’s just the way it is!
9. I have a super idea for a new flavor. How can I submit it?
As the world’s only fan-powered (as in Flavor Nation, not the spinnny kind) coffee company, we’d love to hear your ideas!
Please submit them on our contact page, Facebook page, or by emailing email@example.com.
10. I love coupons and discounts - where can I get me some of those?
There are many ways to earn loyalty points and find out about our promotions. We post new promotions every week. Create an account to join our list,and like us on Facebook or Instagram. We also have a rewards program that allow you to work your way towards free coffee by being a loyal Crazy Cups customer.
11. How much Caffeine is there in your non-decaf coffees?
12. What method is used to make your decaf coffees?
The beans are first steamed or soaked in water. A decaffeinating agent is then mixed directly with the beans to remove their caffeine. Finally, the beans are steamed and dried to remove the decaffeinating agent, leaving you with a deliciously flavorful brew that won't keep you up at night.
13. Are decaffeinated coffees completely caffeine free?
As with any decaffeinated product, there are still trace amounts of caffeine that remain after the decaffeination process. Our Crazy Cups decaf coffees contain less than 5mg of caffeine.
14. Where do you get your coffee beans for Crazy Cups coffees?
We source only the best, specialty grade, high grown Arabica coffees from prime locations around the world, including South America, Central America, Africa, and Asia.